In order to participate in myWEIGHTcoach and myHEALTHcoach, you have to have access to the internet via a PC, a tablet or a smartphone. We suggest to use a current version of a browser [Mozilla Firefox, Microsoft Internet Explorer (at least 9), Google Chrome or Apple Safari]. If the courses are not correctly shown on your PC, please actualize your browser version.

Of course, you can ask us if you have technical or content-related questions. Our expert team is giving you support and answers. Please use the contact form and we will work on your request. For further support or sharing experience with other users, you can use myCommunity. There, you have the opportunity to get in contact with other people and you can share tips and tricks.

The payment of the participation fee takes place online through a save payment form. After the registration, you will be automatically directed to the payment form and there you can pay via credit card (MasterCard, VisaCard), via debit or via PayPal.

Because myWEIGHTcoach and myHEALTHcoach is certified by the central inspecting authority of the GKV-Spitzenverbände according to the guideline of prevention (§20 SGB V), they can basically be subsidized by all public health insurance companies. This means that your health insurance company can take between 75 % and 100 % of the participating fees, depending on the constitution of the health insurance company. The cost takeover will take place reactively after the completion of the course. You will do the advance payment and you will pay the participating fees first. A regular participation of the chosen course is a pre-condition for the reimbursement according to §20 SGB V. After completion of the course, you can request a subsidy with your participation certificate and the bill at your health insurance company. The health insurance company can tell you how high this subsidy will be. Unfortunately, we cannot give information about this.

In order to obtain a participation certificate, you have to participate regularly and successfully in all eight course units (myHEALTHcoach) or ten course units (myWEIGHTcoach). A successful participation means that you did the Week-Check at the end of the week. After the completion of the course, you can download the participation certificate in the area of myDownloads and you can submit this together with the bill to the health insurance company.

The advantage of an online course is that you are not bounded to strict times. You also do not have to apply at specific period of time for the course - as it is usually the case for prevention courses, but you can use short waiting periods or breaks to log in and to be engaged with the contents. Additionally, you can access the courses anywhere if you have the internet. How much time you spend in order to study the specific course steps is up to you. This means you can adjust myWEIGHTcoach and myHEALTHcoach individually to your life rhythm.

Theoretically, you can participate in both online courses if you have internet access. In order to have a break from course participation if your are on holiday or if you are sick, you can access both courses for fourteen respectively twelve weeks. Because myWEIGHTcoach takes place for ten weeks in total and myHEALTHcoach for eight weeks, you have the possibility to have a break from the participation for four weeks. To keep on track, we suggest that you participate in the courses regularly and without longer breaks.

myWEIGHTcoach accompanies you over a period of ten weeks, in which you learn how to re-organize your diet with a new strategy in order to reduce your weight and to keep your reduced weight for the long-term. myHEALTHcoach informs you over a period of 8 weeks how you can eat healthy and balanced at work in order to stay fit and efficient.

You are a member of the mhplus, IKK-classic, VIACTIV or Salus BKK? Then your health insurance company undertakes the cost and you can participate in the online courses for free. You are not member of the aforementioned health insurance company? No problem, then you can participate as well, of course! The participation in one course costs 89,- Euro. If you participated regularly and therefore completed the course successfully, then you can hand in your participation certificate at your health insurance company and you get reimbursed for the costs. You will read how this works further below.

Step 1: First you will enter your information, such as name, address, health insurance, insurance number, as well as gender and email address.

Step 2: Next you’ll input your weight and height, and will be asked whether you have any illnesses, or other states such as pregnancy. When such is the case, neither myWEIGHTcoach nor myHEALTHcoach is suitable.

Step 3: Now you’ll be able to create your username and password for your login. Please make sure your password is comprised of at least 6 characters. For security reasons, you should use both small and capital letters, as well as numbers and/or symbols.

Step 4: At this step you will set up your payment. If you belong to mhplus, IKK classic, VIACTIV or Salus BKK then myWEIGHTcoach/myHEALTHcoach is free for you. If you belong to an unlisted health insurance provider, you can pay for the course yourself initially and then you can get a grant/subsidy from your provider. Get more information from your provider to know how much they can support you financially for myWEIGHTcoach or myHEALTHcoach.When you press the “Payment” button, a new tab/window with our “PayPal” payment tools will open. Here you will be able to pay for the course with either a PayPal account or a debit or credit card.

Step 5: In order to finalize your registration, you’ll automatically be redirected back to the registration form upon successful payment. If you are not, you will find a link at the bottom of the payment page that will take you back to our site.

Back on the registration page, you will now need to agree to the general terms and conditions, as well as the privacy agreement, after which you click the Register button, and then you are done. Please note that the last step is very important. If you close only the tab/window of the successful payment you are not fully logged in and you will not be able to log in with your data despite having paid.

If you have forgotten your login data, then you can click in the area of "myLogin" on "Forgot your password?". There, you can type in your email address or your user name and you will receive an email with instructions to reset your password.